FAQ
1. Which are the payment modes available?
Flexible and secure payment options
— Credit card/Debit card
— Net banking
— UPI
Note: Cash on Delivery option is not available.
2. Delivery time:
Usual delivery time is 7-10 days across India based on location.
(Except national holidays, Sundays and in case of any unforeseen disruptions)
3. Shipping Charges:
Shipping is FREE on all orders.
4. Is it necessary to have an account to shop on this site?
Yes, it’s necessary to log into your shop.accu-chek.in account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.
5. Do sellers on this website ship internationally?
No, sellers on this site only ship within India.
6. Can I reactivate my inactive account?
Yes. To reactivate your account, simply log in with your registered email ID or mobile number combination used before deactivation. Your account data will be fully restored.
7. What is an OTP or verification code?
An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your account for the first time.
OTP verification will also be done in other cases like creating an account and updating email/mobile details.
8. Order status showing ‘delivered’ but I have not received my order.
We are sorry you have to experience this. We request you to reach out on Toll Free 1801206020 to us within 48 hours of the order delivery being reported so that we can investigate the matter.
9. Can I modify my address after order placement?
Sorry, once the order is placed, we are unable to modify the delivery address. Please place a fresh order with the new delivery address.
10. How do I return my order?
Please refer to our Shipping, Return and Refund Policy for more details.
11. Items are different from what I ordered.
We are sorry you have had to experience this. Please contact our customer care on 1801206020 or write to [email protected].
12. I am facing issues while trying to order.
We are sorry you have had to experience this. Please contact our customer care on 1801206020 or write to [email protected].
