Terms and Conditions

Updated and Effective: February 2022

These Terms and Conditions of Use (“Terms of Use”) and the Terms of Purchase and Sale (“Terms of Sale”) collectively referred to as (“Terms”) apply to the Accu-Chek® website (“Site”) located at accu-chek.in and all associated URLs, including shop.accu-chek.in.  Roche Diabetes Care India Pvt Ltd (“Roche”) owns and maintains the Site.

1. Acceptance of the Terms of Use

PLEASE READ THESE TERMS CAREFULLY. YOUR USE OF THE SITE REFLECTS YOUR ACCEPTANCE OF THESE TERMS AND AGREEMENT TO ABIDE BY ALL APPLICABLE LAWS AND REGULATIONS.  Whenever you submit information via this Site, you consent to the collection, processing, use and disclosure of that information in accordance with these Terms. You warrant that all data provided by you is accurate and up-to-date. If you disagree with any portion of these Terms, your sole remedy is to immediately discontinue using the Site.  Your access of our Site for the limited and exclusive purpose of reviewing these Terms does not constitute your acceptance unless you make any further use of our Site. The Term of Use refer to the following additional terms, which also apply to use of the Site. Our Privacy Policy and Cookie Policy set out the terms on which we process any personal data we collect from you or that you provide to us as well as the information about the cookies on our Site. Your continued usage of the Site indicates acceptance of the Terms, including your consent for the Privacy Policy and of the collection, use, disclosure, management, and storage of your Personally Identifiable Information (as defined in the Privacy Policy).

2. Information about us

www.accu-chek.in is a site operated by Roche Diabetes Care India Private Limited. We are registered in India and have our registered office and main trading address at R City Mall, 146-B, 166A, Unit 7,8,9 8th Floor, R City Office, R City Mall, Lal Bahadur Shastri Marg, Ghatkopar (west) Mumbai Suburban-400086, India.

3. Who May Use Our Site

Our Sire is directed at adults. The use of our Site by minors aged less than 18 years be under the supervision and consent of their parents/ guardians. Except as otherwise set forth herein, you may only use our Site if you can form a legally binding contract. You must use the Site in compliance with these Terms and all applicable laws. If you submit information to us through this Site, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. 

4. Site Provided for Informational Purposes Only

All information, including any product information or selected information concerning diseases and their treatment that may be contained and referenced in the Site, or any such information that may be contained in any email or other form of communication received by you in response to an opt-in registration from this Site, is general in nature and for informational purposes only. In other words, this Site does not constitute solicitation or any kind of inducement to visit the Site nor is there any express or implied advertisement or promotion of our products taking place through your visiting this Site. The Site is NOT intended to provide medical advice or intended to be relied on for medical diagnosis or treatment. You understand and agree that Roche does not use this Site to provide medical advice, financial advice, or legal advice, and you should not assume that information submitted through this Site is subject to health, financial, or legal privacy laws or regulations.  Accordingly, you agree that you will not rely on any statements made on this Site as though it were professional advice. Always seek the advice of a physician or other qualified health care professional regarding any medical questions you may have. Do not ignore medical advice or delay obtaining medical advice based upon information contained and referenced in this Site. The purchase and / or acquisition of any of our Products through this Site is by no means a substitute for any medical, legal or financial advice and, at all times, you are under an obligation and responsibility to ensure that you have taken and continue to take the relevant medical and personal advice necessary for the purposes of sale, acquisition and use of our products, whether through this Site or otherwise.

5. Acceptable Use of Site

You shall use this Site solely for the purposes of understanding the nature and capabilities of our Products as well as for the purposes of purchasing Products in the manner set out under the Site. You are responsible for the accuracy of any information, including emails that you provide through the Site to Roche. If an email sent by you includes possible adverse events or side effects with a medical device, Roche may be required to contact you for further information.

6. Site Intended for Indian Residents Only

Use of this Site is intended solely for Residents of the India. This Site may contain product details or information otherwise not accessible or valid in your country. Please be aware that Roche does not take any responsibility for your use of this page to access information which may not comply with any valid legal process, regulation, registration or usage in the country of your origin. Access of this Site from outside India is at your own risk.  YOU ARE NOT PERMITTED TO TAKE ANY ACTION ON, THROUGH, OR BY MEANS OF THIS SITE OR ANY PRODUCTS OBTAINED THROUGH THIS SITE THAT VIOLATES INDIAN LAWS OR REGULATIONS, INCLUDING THOSE PERTAINING TO PHARMACEUTICAL PRODUCTS OR EXPORTS.

7. Prohibited uses

You are prohibited from using our Site to transmit or share content that:

    • Contains illegal content or promotes illegal activities with the intent to commit such activities.
    • Contains credible threats or organizes acts of real-world violence.
    • Contains anything that is obscene, defamatory, harassing, offensive or malicious.
    • Stalks, harasses or harms another individual.
    • Promotes discrimination, bigotry, sexism, racism, hatred, harassment or harm against any individual or group.
    • Violates intellectual property, privacy, or other rights of third parties.
    • Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.
    • Otherwise violates our Terms of Use or Privacy Policy.

You may use our sites only for lawful purposes. You may not use our sites to:

    • Do anything that violates local, state, national or international law or breaches any of your contractual obligations or fiduciary duties.
    • Reproduce, transfer, sell, resell, or otherwise misuse any content from our Site, unless specifically authorized to do so.
    • Access, tamper with, or use non-public areas of our systems, or the technical delivery systems of our providers, unless specifically authorized to do so.
    • Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
    • Impersonate or misrepresent your affiliation with any person or entity.
    • Encourage or help anyone do any of the things prohibited under this Acceptable Use section.
    • Use the site in a way that would interfere with any other party’s use and enjoyment of the Site.
    • Obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
    • Decompile, disassemble or reverse engineer the Site or any portion thereof.
    • Use any automatic device, program, algorithm or methodology, or engage in harvesting of email addresses or other personal information, unsolicited emailing, telephone calls or mailings, spoofing, flooding, overloading, spidering, screen scraping, database scraping, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Site or any content on the Site.
    • Reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site to its source.

You also agree:

    • Not to reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions of our terms of Site use set out above.
    • Not to access without authority, interfere with, damage or disrupt:
    • any part of our sites;
    • any equipment or network on which our sites are stored;
    • any software used in the provision of our sites; or
    • any equipment or network or software owned or used by any third party.

You may not copy, reproduce, distribute, transmit, display, perform, publish, license, modify, translate, adapt, create derivative works from, transfer, sell or otherwise exploit the Site or any content, information, software, products or services obtained from the Site, for any commercial purpose or enterprise, without our prior written permission.

Notwithstanding the preceding paragraph, you may display the pages of the Site and, subject to any expressly stated restrictions or limitations relating to specific material on the Site, electronically copy, download onto your personal computer, mobile device or other technology used to access the Site, and print single hard copy portions of the pages from the Site solely for your own personal, noncommercial, lawful use. If you make other use of the intellectual property on the Site, except as otherwise provided above, you may violate copyright and other laws of India, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use, including as set forth below.

8. Changes to terms of use

We may revise these terms of use at any time by amending this page. Roche reserves the right, at its sole discretion, to change or modify these Terms at any time. Please check this page from time to time to take notice of any changes we make, as they are binding on you. The date at the top of this webpage indicates when these terms of use were last updated. If you do not agree with the amended terms of use, you must not continue to use our site after the date on which the amendments take effect.

9. Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

10. Modifying and Discontinuing Access to Site

We reserve the right, at any time, to modify, suspend or discontinue our Site and/or any content provided on the Site without notice to you, or to revoke your ability to access the Site without notice to you for any reason or for our convenience.  We are constantly changing and improving our Site. We may add or remove functions, features, or requirements, and we may suspend or stop all or part of the Site altogether. Accordingly, Roche may terminate your use of all or part of the Site for any reason. None of Roche, its subsidiaries and affiliates, or any of their respective officers, directors, members, partners, shareholders, employees, agents, licensors, or service providers, and other business partners, and their employees, contractors, and other agents shall have any liability to you for any such action. You can stop using our Site at any time.

11. Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use terms which can be found below.

You warrant that any such contribution does comply with those standards, and you will be liable to, and indemnify us, our subsidiaries, affiliates, officers, agents and employees and hold them harmless for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use terms which can be found below. The views expressed by other users on our site do not represent our views or values.

12. Interactive services

We may from time to time provide interactive services on our sites, including, without limitation:

    • promotional offers,
    • subscriptions,
    • interactive tools to determine suitability of blood glucose meters,
    • member accounts.

(together referred to as “interactive services”).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our sites, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our sites, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

13. Rights you license

When you upload or post content to our site, you grant us, our affiliates and third parties working on our behalf the following licenses:

    • a perpetual, worldwide, non-exclusive, royalty free, transferable license to use, reproduce, distribute, reproduce, modify, adapt, publish, translate, prepare derivative works of, display, and perform that user generated content
    • to incorporate such material into other works in any format or medium known or later developed;
    • in connection with the service provided by the Site and across different media; and
    • to promote the site and our services.

Such licenses remain in place until they are deleted by the user from the site at such point they shall expire.

14. Handling of material on the site

We reserve the right to remove any material on the site at any time. You acknowledge and agree that we may preserve and disclose material posted by you on this site if required (a) by law or legal process, (b) to enforce these terms of use, (c) to respond to claims that such material violates the rights of third parties or (d) to protect our rights and/or property, or rights and/or the property of other users of this site and the general public.

15. Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer program and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you might commit a criminal offence under the applicable law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

16. Linking to our site

You may link to our home page and/or any other of our sites’ pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site may be framed on another site provided that you seek our prior written approval of the framing by contacting us  We reserve the right to withdraw linking permission without notice and are not liable to you for any loss that you suffer as a result of such links. The Site in which you are linking must comply in all respects with the content standards set out in our Terms. If you wish to make any use of content on our site other than that set out above, please contact us.

17. Links to Third Party websites

This Site may contain links to third party websites. Roche does not control, is not responsible for, and expressly disclaims any and all liability for any damages of any kind arising in connection with the content, practices or standards of these third party websites. Inclusion of any third party link does not imply recommendation or endorsement by Roche. The use of third party websites is at your own risk and subject to the terms and conditions of use for such third party websites.

Negative Side Effects and Adverse Events. You are encouraged to report negative side effects or adverse events to our customer care team at Insert details.

18. Electronic Communications

The communications between you and us use electronic means, whether through the Site or via email. For contractual purposes, you (a) consent to receive communications from us in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing.

19. Mobile Services

If you access the Site or any associated services using a mobile device, application, or if permitted, via text message, you are responsible for any and all service fees associated with any such mobile access, including all applicable message and data rates and fees imposed by your wireless carrier, and for complying with all terms of use imposed by your wireless carrier. Roche does not represent or warrant that the Site will be compatible with your mobile device.

20. Intellectual Property

We are the owner or the licensee of all intellectual property rights within our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. All text, graphics, interfaces, code, materials and artwork appearing on this Site, including the look and feel, selection and arrangement, design and organization of the Site, and the compilation of the content, code, data and materials on the Site, are the proprietary copyrighted work of Roche (or are used by Roche with appropriate permissions of any third party proprietors thereof) and are protected by Indian, and international copyright laws. Any reproduction, retransmission or other use is strictly prohibited as described below. Except as otherwise expressly stated, nothing contained herein shall be construed by implication, estoppel or otherwise to convey or grant any license or right under any copyright, patent, or trademark of Roche or any third party.

The collective work includes works that are licensed to Roche. Unless otherwise indicated on the Site, displayed trademarks, corporate logos, services marks, trade names and emblems (collectively, the “Marks”) are subject to the trademark rights of, and are proprietary to, Roche, its subsidiaries and affiliates and their respective licensors. These Terms do not grant any license or other authorization to use the Marks.

By way of example and not of limitation, trademarks of Roche include: ACCU-CHEK, ACCU-CHEK ACTIVE,  ACCU-CHEK GUIDE, ACCU-CHEK PERFORMA, CLIXMOTION, SOFTCLIX and ACCU-CHEK INSANT are all registered trademarks owned by or licensed to a member of the Roche Group.

Please note that the unauthorized reproduction or distribution of a copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, can be prosecuted against under applicable Indian laws.

If you believe that material on this Site infringes your rights under copyright law, please contact us by Mail at the following address: Roche Diabetes Care India Attn: Legal Dept., R City Mall, 146-B, 166A, Unit 7,8,9 8th Floor, R City Office, R City Mall, Lal Bahadur Shastri Marg, Ghatkopar (west) Mumbai Suburban-400086. Please include:

    • A detailed description of the copyrighted work that is allegedly infringed;
    • A description of the location of the allegedly infringing material;
    • Your contact information, including your address, telephone number, and, if available, email address;
    • A statement that you have a good-faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law;
    • A statement, made under penalty of perjury, affirming that the information in your notice is accurate and that you are authorized to act on the copyright owner’s behalf; and
    • An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.

Requests to Reproduce Information.  Request for permission to reproduce any information contained on this Site should be addressed [email protected]. If you believe that material on our Site infringes your trademark, trade name, or patent, please contact: Roche Diabetes Care India Pvt Ltd 146-B, 166A unit No. 7,8,9, 8th Floor, R-city Office, R city mall, Lal Bahadur Shastri Marg, Ghatkopar, Mumbai – 400086, Maharashtra, India .

21. Forward-looking information

This page may contain forward-looking information. Such information is subject to a variety of significant uncertainties, including scientific, business, economic and financial factors, and therefore actual results may differ significantly from those presented.

22. Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Indian law. You and we both agree to that the courts of India will have non-exclusive jurisdiction. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Indian law. We both agree to the exclusive jurisdiction of the courts of India.

23. Severability

If any of these terms of use should be determined to be illegal, invalid or otherwise unenforceable, to the extent that term is illegal, invalid or unenforceable it shall be severed and deleted. The remaining terms shall survive and remain in full force and effect.

24. No Waiver

No failure or delay by a party to exercise any right or remedy provided under these terms of use or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

Terms of Sale & Purchase

The terms of sale and purchase (“Terms of Sale”) are to be read in consonance with the Terms and Conditions hereinabove. Roche Products (“Products”) are made available on this Site for sale by Roche authorized seller and the seller uses its discretion to determine product pricing and other commercial terms for sale. Roche provides the seller a platform to make available the sale of Roche products online. The seller will fulfill the order placed for the Products on the Site.

Product Listings.  Any images or descriptions of goods and services are purely informational.  Roche makes no representations whatsoever about the completeness, accuracy, reliability, validity, or timeliness of such images or descriptions (including any prices, features, details, or other listing information).  Such images or descriptions, as well as the availability of the goods or services to which they pertain, are subject to change at any time without notice.

1. Online Sales

You represent and warrant that you have the right to use any credit card or other means of payment that you provide to the authorized seller, and that all billing information you provide on this Site, and the authorized seller is truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms and may result in cancellation of your order.  Prior to accepting an order we may also request additional information from you.  Verification of information may be required prior to the acknowledgment or completion of any purchase.  We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.  We may request a Pre-authorization for some orders placed online with a credit or debit card.  This Pre-authorization will not be billed to you; however, your card issuer may hold this amount for a temporary period.  Your card issuer determines the length of time the Pre-authorization is held.
. Roche reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason.

You agree that any products you purchase from this Site are for your personal use only (or as a gift) and that you will not resell or distribute the products to other entities or individuals. Roche reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms, “reselling” will be defined as purchasing or intending to purchase any good(s) from this Site for the purpose of engaging in a commercial sale of the sale good(s) to a third party.

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the Site. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for goods pass to you upon delivery of the goods to the carrier.


2. Account and password security

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms Of Use and Terms of Sale.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us, contact us here [india.[email protected]].

3. No Warranties on Site  

This site and the content are provided “as is.” Roche, to the fullest extent permitted by law, makes no representations and disclaims all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for particular purpose. Specifically, Roche makes no representations or warranties about the availability, performance, quality, results, accuracy or timeliness of the content, software, text, graphics, tools, links, owner booklets, device guides or other communications provided on or through the use of this site or any site or sites “linked” to this site. Roche makes no warranty that this site will be available, uninterrupted, error free or free of viruses or other harmful components.

Roche does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the service.

No information, whether oral or written, obtained through the site will create any warranty not expressly stated herein. Limited Product Warranties in select circumstances.  Please refer to your packaging inserts for your warranty Terms and Conditions. To take advantage of the Accu-Chek warranty, you need to enroll here for information on our product warranties.  No information obtained through this site will supersede, replace, or modify the information contained therein.

Roche does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by the authorised seller, a third party through the site or any hyperlinked site or service, and Roche will not be a party to or in any way monitor any transaction between you and authorised sellers, third-party providers of products or services.

Limitation of liability.  To the fullest extent permitted by applicable law, neither Roche, its subsidiaries and affiliates, or any of their respective officers, directors, members, partners, shareholders, employees, agents, licensors or service providers (collectively, the “protected entities”) shall be liable for any damages, including without limitation:

    • Indirect, special, punitive, exemplary, incidental, or consequential damages,
    • Personal injury, wrongful death, or lost profits,
    • Damages resulting from the use or inability to use this site or the content,
    • Damages resulting from any failure of performance, error, omission, interruption, effect, delay or defect in operation or transmission of the site or its content,
    • Damages resulting from any computer virus, line system failure, or loss of use related to this site or the content,

Whether based on warranty, contract, tort, or any other legal theory, and whether or not Roche is advised of such damages. If you are not satisfied with this site or these terms, your sole and exclusive remedy is to discontinue use of this site.

For purposes of this limitation of liability provision, “Roche” includes not only Roche Diabetes Care India Private Limited but also its parents, subsidiaries, affiliates, licensors, predecessors, successors and assigns, and each of their respective officers, directors, employees and agents.

4. Your liability

You must ensure that any personal information that you supply to us is correct and complete. You must inform us immediately of any changes to the information that you have supplied to us; this can be done by contacting us  or by updating your details by logging on to [_shop.accu-chek.in_].

5. Indemnification.  

You agree to indemnify, defend and hold harmless Roche, its officers, directors, employees, subcontractors and agents from and against all losses, expenses, claims, damages and costs, including reasonable attorneys’ fees, resulting from your transmission of any message, content, information or other materials on or through the Site, your breach or violation of the law, your violation of any third party right, your violation of these Terms, or any activity otherwise related to your use of the Site (including negligent or wrongful conduct).

In the interest of resolving disputes between you and Roche in the most expedient and cost effective manner, you and Roche agree that any and all disputes arising in connection with this Agreement shall be governed by the Indian law and we both agree to the exclusive jurisdiction of courts in Mumbai.

6. Suspension and termination

We will determine, in our discretion, whether there has been a breach of these terms through your use of our sites. When a breach of the Terms on this Site has occurred, we may take such action as we deem appropriate.

Failure to comply with these Terms constitutes a material breach of the Terms of Site use set out above upon which you are permitted to use our sites, and may result in our taking all or any of the following actions:

    • Immediate, temporary or permanent withdrawal of your right to use our sites.
    • Immediate, temporary or permanent removal of any posting or material uploaded by you to our sites.
    • Issue of a warning to you.
    • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    • Further legal action against you.
    • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Contact us: A party who intends to write to us for any grievances or concerns may email us at india.[email protected] or write to us at Customer Care Dept., R City Mall, 146-B, 166A, Unit 7,8,9 8th Floor, R City Office, R City Mall, Lal Bahadur Shastri Marg, Ghatkopar (west) Mumbai Suburban-400086.

The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). We agree to use good faith efforts to resolve the claim directly.

7. Miscellaneous

A failure or delay by Roche to insist upon, exercise or enforce strict performance of any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and Roche and govern your use of the Site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Roche (including, but not limited to, any prior versions of the Terms). The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. Roche may assign its rights and duties under these Terms to any party at any time without notice to you. Any offer for any product or service made on this Site is void where prohibited by law.

8. Revisions to Terms

Each time you use the Site, you should visit and review the Terms.  Roche reserves the right to revise, modify or amend these Terms at any time.  Any such changes to the Terms will be posted on this page, and we will update the “Updated and Effective” date above to reflect the date of the changes.  Your continued use of the Site after publication of any change in the Terms indicates your consent to be bound by such revision, modification, or amendment.