Shipping, Cancellation, Return/Exchange and Refund Policy
- Shipping Policy
Products purchased through the shop.accu-chek.in are sold and distributed by Hasmukh Agency and other sellers listed on the Webpage.
We care for you especially when it is a matter of your health, and thus we ensure that all the products you receive from us are on time, of the best quality and in optimum condition. We put our best efforts to deliver the product within 7-10 working days after it gets dispatched from the warehouse, depending upon the location of the shipment. However, under some unavoidable circumstances, your order might take longer to be delivered.
Our delivery partner will make two delivery attempts in case you are not available at your shipping address or if you are not contactable, after which the product will be shipped back to our sellers (Hasmukh Agency) facility. We will not be liable for refunds on shipping return to origin.
Free shipping is available on all orders.
- Cancellation Policy
Note – Once the order is shipped, it will not be cancelled.
All the rights to cancel any order without explanation are reserved with RDC and Authorised seller, in case, where required circumstances could not be fulfilled. RDC will make sure that all the communication related to the cancellation of the order and refund of the amount will be done in reasonable time duration.
Please contact our customer care on Toll Free 1801206020 for any update on cancelled orders.
- Return/Exchange Policy
We work hard to deliver exceptionally good quality healthcare products in the market.
If the purchased product does not meet your expectations, you can call our customer service either by calling us at 18001206020 (Working hours: Monday to Saturday, 9.00 am to 7 pm) or by sending us an email at [email protected] within 24 hours of delivery.
Terms and conditions for return/exchange:
A return policy is implied only where the product has defects or damage. We do not accept returns in case of wrong product selection made by the customer. Also, general reasons such as not liking the colour, design, fit etc. would not be considered for return. We suggest you to go through all product specifications, images, description, fit/size etc. before purchase.
If the product that you received is defective or damaged, please inform the company within 24 hours of delivery via email at [email protected] or by calling us on customer care at 18001206020. Our customer care executive may call you to know the exact condition of the product.
Product should not be damaged and must be returned with complete accessories and in good condition with original packaging. In case, the returned product does not meet the aforementioned conditions, it will not be accepted and will be returned back to the customer at their expense and the amount will not be reimbursed.
Kindly ensure that the returned product is securely packaged in original packaging to avoid any damage during transportation.
Shipping Charges if any shall NOT be refundable.
Please note that our pick-up facility is available in selected locations only.
All our policies are subject to change. Kindly visit shop.accu-chek.in for the latest policy updates.
Acceptable Scenario for Returns:
- Products have a manufacturing defect
- Product delivered in damaged condition
- Refund Policy:
Customer refund requests will be processed through NEFT within 15 working days after the quality check has been done on the given product by our customer service.